Privacy Policy for Orchard Grove Confectionery

At Orchard Grove Confectionery, we are committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy outlines how our online platform collects, uses, and safeguards your data when you interact with us, whether browsing our delightful fruit-infused candies, gourmet chocolate bars, or inquiring about custom confectionery for corporate events and wholesale distribution.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you make a purchase, sign up for newsletters, submit inquiries, or request custom confectionery quotes. This may include your name, shipping address, billing address, phone number, and email address.
• Payment Information: When you make a purchase, we collect payment details. However, we do not store full credit card numbers on our servers. All payment transactions are processed securely by third-party payment processors.
• Technical Data: Automatically collected information when you visit our site, such as your IP address, browser type, operating system, referral source, pages viewed, and duration of visit. This helps us understand how our site is used and improve its functionality.
• Cookies and Tracking Technologies: Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and support marketing efforts. For more details, please refer to our Cookie Policy below.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Order Fulfillment: To process your orders for fruit-infused candies, chocolate bars, and other artisanal sweets, arrange delivery, and provide customer support related to your purchases.
• Communication: To respond to your inquiries, provide information about our products and services, including custom confectionery developments, and send you updates about your orders or account.
• Personalization: To tailor your experience on our site, recommend products, and present limited-edition seasonal treats that may be of interest to you.
• Marketing and Promotions: With your consent, to send you marketing communications about our new products, special offers, and events related to our confectionery.
• Site Improvement: To analyze website traffic, diagnose problems, and improve the functionality, performance, and content of our online platform.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing, shipping, web hosting), or servicing you, provided they agree to keep this information confidential and comply with data protection laws.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our website of any such change in ownership or control of your personal information.

4. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data from us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, firewalls, and encryption technologies for data transmission. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that enable our site's systems to recognize your browser and capture and remember certain information.

• How We Use Cookies: We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
• Managing Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, turning cookies off may affect the functionality of many websites, including ours.

7. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Orchard Grove Confectionery
2847 Ubi Road 1, #07-315
Singapore, Singapore, 408717
Singapore